How can I contact you with any questions?                                                   For queries relating to your order, making purchases through our website, deliveries or returns, go to our Contact Us page, select the topic you would like to discuss and fill the form.

You can either request a callback or communicate with us via e-mail by indicating your preference in the form.
We aim to respond to your inquiries or call you back within 2 working days.

How can I monitor my order?
See below for the delivery method and estimated delivery times we offer.
When your order and payment are validated, Bounce Beauty will send you an Order Acknowledgment email.
Once your order has been prepared and dispatched, you will receive a Dispatch Confirmation email from Bounce Beauty which confirms our acceptance of your order. In this email, you will find a tracking number that will allow you to monitor your parcel on the carrier’s website.

How long does it take for my order to be delivered?
All shipped items are delivered in 3 to 4 working days (following the date of dispatch).
Bounce Beauty will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
Multiple shipments may result in multiple postings to the cardholder’s monthly statement.
In case of order cancellation, refunds will be done only through the Original Mode of Payment.

What are the accepted methods of payment?
Bounce Beauty allows you to pay for your order using secure payment methods.
You can carry out an online payment via:
• Visa
• MasterCard
Apple Pay
The information entered when making a payment is never known or stored by Bounce Beauty.
Banking transactions are carried out in a secure manner by ———, Bounce Beauty’s designated payment partner.

How do I use a promotional code?
If you have a Bounce Beauty promotional code, you can let us know before confirming your order by inputting it into the field, "Promotional Code".
Once the code is entered, the offer will be directly applied to the amount that your shopping bag totals.
You will see the title/value of your code above the subtotal amount. You have the option to cancel the code you entered and enter a different one.

What if the item I received was damaged?
If the product(s) received are not those you have ordered or of they have been damaged or are faulty, please fill the Contact Us form under “Returns and Refunds” and upload an image of the damaged package. A representative will contact you as soon as possible and walk you through the return process. We will then replace the damaged product.

Why create an account?
To enable us to process your order, we need some information about you such as your delivery address, billing address and email address.
The creation of this account will also allow you to benefit fully from services offered by Bounce Beauty, for instance creating a list of your own personal favorite products, viewing past orders, etc.

How do I find my username / password?
If you forget your password, select the "Sign in" button and select "Forgotten Password?" You will then receive a hyperlink via email which can be followed to reset your password.

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